Refund policy

Right of Withdrawal

You have the right to withdraw from your order within 14 days without giving any reason. The withdrawal period expires 14 days from the day on which you, or a third party you nominate, takes physical possession of the last item in your order.

How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g. via our returns portal, email, or letter). You may use the self-serve returns option in your account, or contact us directly. The withdrawal period is met if you send your communication before the 14-day period has expired.

Effects of Withdrawal

If you withdraw from your order, we will reimburse all payments received from you, including delivery costs (except for any supplementary costs arising from your choice of a delivery type other than the least expensive standard delivery we offer). We will make the reimbursement without undue delay, and no later than 14 days after the day we receive back the goods from you. We will use the same means of payment as you used for the initial transaction.

You must send back the goods without undue delay and no later than 14 days from the day on which you communicate your withdrawal to us. You bear the direct cost of returning the goods.

Exceptions

The right of withdrawal does not apply to:

• Goods made to your specifications or clearly personalised
• Sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery
• Digital content not supplied on a tangible medium, if performance has begun with your prior express consent